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Lands' End Selects IDT's E-Commerce Solution
Leading mail order and e-commerce vendor to boost customer
convenience through Click2Talk, Net2Phone's seamless web-to-phone
calling product
Hackensack, NJ - December 18, 1998 - IDT Corporation (NASDAQ:
IDTC) announced today that it has signed an agreement with Lands'
End to integrate IDT's Click2Talk application into its web site,
whereby users will be able to speak through their computers to sales
representatives on the telephone via the Internet. Click2Talk offers
web users a live phone connection without the inconvenience of having
to log off the Internet, while offering businesses the opportunity
to enhance client relations by adding the element of human voice
to customer interaction.
- When international customers access www.landsend.com's order
form for
purchases, the Click2Talk icon appears right on the site. The
customer
clicks on the icon and the call is seamlessly routed over the
Internet from
the consumer's PC to a live representative at Lands' End, enabling
the
customer the opportunity to ask questions about specific products
or
policies. Because calls are routed over the Internet until they
reach the
U.S., international customers can reach toll-free numbers that
are
inaccessible through traditional long distance phone service.
- "Lands' End has always been committed to complete customer
satisfaction, and by adding Click2Talk to our web site, we connect
our friendly phone operations with customers through the electronic
realm," said Ron Frey, Internet Business Manager of Lands'
End.
"Retailers around the world have been taking advantage of
the benefits of Click2Talk, and we are thrilled that Lands' End
has started offering our unique solution as an additional way
to enhance their shoppers' experience online," said Jordan
Katz, Director of Click2Talk.
Click2Talk works in conjunction with Net2Phone, IDT's Internet
telephony
division, which has already routed over 80 million minutes of
IP telephony
phone calls. More information about Click2Talk is available at
www.click2talk.com, where users can test out the application,
or by calling
888-872-1230.
-
IDT is a leading emerging multinational carrier that combines its
position
as an international telecommunications operator, its experience
as an
Internet service provider and its leading position in Internet telephony
to
provide a broad range of telecommunications services to its wholesale
and
retail customers worldwide. The company provides its customers with
integrated and competitively priced international and domestic long
distance, pre-paid calling cards, Internet access and, through its
Net2Phone product offerings, Internet telephony services including
Net2Phone Direct, Net2Fax, and Click2Talk. For more information
about IDT's Internet telephony services, please visit www.net2phone.com.
- Lands' End (NYSE: LE) is a leading direct merchant of traditionally
styled,
casual clothing for men, women and children, accessories, domestics,
shoes, and soft luggage. The company's products are offered through
regular mailings of its monthly primary catalog and its specialty
catalogs. Lands' End is known for providing products of exceptional
quality at prices
representing honest value, enhanced by a commitment to excellence
in
customer service.
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Releases > 1998 > December
18, 1998