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:: Home > About Net2Phone > Press Room > Press Releases > 1998 > December 18, 1998


 
 

Lands' End Selects IDT's E-Commerce Solution
Leading mail order and e-commerce vendor to boost customer convenience through Click2Talk, Net2Phone's seamless web-to-phone calling product

Hackensack, NJ - December 18, 1998 - IDT Corporation (NASDAQ: IDTC) announced today that it has signed an agreement with Lands' End to integrate IDT's Click2Talk application into its web site, whereby users will be able to speak through their computers to sales representatives on the telephone via the Internet. Click2Talk offers web users a live phone connection without the inconvenience of having to log off the Internet, while offering businesses the opportunity to enhance client relations by adding the element of human voice to customer interaction.

When international customers access www.landsend.com's order form for
purchases, the Click2Talk icon appears right on the site. The customer
clicks on the icon and the call is seamlessly routed over the Internet from
the consumer's PC to a live representative at Lands' End, enabling the
customer the opportunity to ask questions about specific products or
policies. Because calls are routed over the Internet until they reach the
U.S., international customers can reach toll-free numbers that are
inaccessible through traditional long distance phone service.
"Lands' End has always been committed to complete customer satisfaction, and by adding Click2Talk to our web site, we connect our friendly phone operations with customers through the electronic realm," said Ron Frey, Internet Business Manager of Lands' End.

"Retailers around the world have been taking advantage of the benefits of Click2Talk, and we are thrilled that Lands' End has started offering our unique solution as an additional way to enhance their shoppers' experience online," said Jordan Katz, Director of Click2Talk.

Click2Talk works in conjunction with Net2Phone, IDT's Internet telephony
division, which has already routed over 80 million minutes of IP telephony
phone calls. More information about Click2Talk is available at
www.click2talk.com, where users can test out the application, or by calling
888-872-1230.
 

IDT is a leading emerging multinational carrier that combines its position
as an international telecommunications operator, its experience as an
Internet service provider and its leading position in Internet telephony to
provide a broad range of telecommunications services to its wholesale and
retail customers worldwide. The company provides its customers with
integrated and competitively priced international and domestic long
distance, pre-paid calling cards, Internet access and, through its Net2Phone product offerings, Internet telephony services including Net2Phone Direct, Net2Fax, and Click2Talk. For more information about IDT's Internet telephony services, please visit www.net2phone.com.

Lands' End (NYSE: LE) is a leading direct merchant of traditionally styled,
casual clothing for men, women and children, accessories, domestics, shoes, and soft luggage. The company's products are offered through regular mailings of its monthly primary catalog and its specialty catalogs. Lands' End is known for providing products of exceptional quality at prices
representing honest value, enhanced by a commitment to excellence in
customer service.


 

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