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FAQs & Customer Service
Frequently Asked Questions
Advanced Features: No-PIN Dialing
What is a local access number?
In select metropolitan areas, you can use your Net2Phone Direct Calling
Card by dialing a local access number instead of our 800 access number.
Your rate when calling within the U.S. using a local access number is
only 3.9¢ per minute.
If you plan to use your calling card when traveling, check to see if
there is a local
access number for the areas where you will be.
You can also create and print a customized calling card with U.S. and
international access numbers. Just login
to the My Account section of the site and click the Print Card button
near the bottom of the page.
Visit www.idtcalls.com to buy Phonecards
for use in Europe.
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How do I make a call?
- Dial your access number. Wait for the welcome
greeting.
- Enter your 10-digit account number followed by your 4-digit PIN when
prompted.
- For calls to the U.S. and to Canada, dial 1 + area code + phone number
when prompted. For other countries, dial 011 + country code + city code
+ phone number.
- For additional calls, don't hang up. Just press the "#"
key three times and wait for the prompt. Then dial as described in Step
3.
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Can I make
Net2Phone Direct calls right away?
Yes, you can! You will have a minimum $3.00 balance available for calls
until your credit card is verified. Your full balance will be available
for calls within 2 business days. You will receive an e-mail notice when
verification is complete. You will also receive a Net2Phone Direct calling
card in the mail in about 7 days.
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What is No-PIN Dialing?
With our FREE No-PIN Dialing feature, you no longer need to enter your
Account Number and PIN when calling from your favorite phones.
Login
to your account and register your most frequently used phone numbers (home,
cell, wherever you call from the most, etc.). When you dial the access
number from one of your registered locations, No-PIN Dialing connects
you without having to enter your Account Number and PIN. Simply dial the
Net2Phone Direct access number, and after the prompt, dial the number
you would like to call.
No-PIN Dialing may not work with some office Private Branch Exchange
(PBX) systems, certain mobile services, or during roaming.
Please note: No-PIN Dialing is not a speed dial feature and will
not dial the numbers you register. Using the No-PIN Dialing feature will
not replace your local long distance carrier.
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Why does
the voice prompt indicate that I have the max call time available?
As a security feature, we allow up to 500 minutes of continuous talk time,
which is over 8 hours for one conversation. After you hang up and begin
another call, the remainder of your call time, up to another 500 minutes,
will be available.
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Can I purchase Net2Phone Direct without a
credit card?
For your convenience, we accept MasterCard, Visa, Discover, and American Express.
You can charge your credit card immediately over our secure server, or
you can call one of our Customer Service representatives at 1-877-N2PHONE
(627-4663). To sign up online, click
here.
If you wish to purchase Net2Phone Direct calling time without using a
credit card, you may send a check or money order drawn on a United States
bank in U.S. dollars.
Please make the check or money order payable to:
Net2Phone Direct -- Billing Dept.
520 Broad Street
14th Floor
Newark, NJ 07102
U.S.A.
Please make sure your payment is in U.S. dollars. If you are adding funds
to an existing account, please include your Net2Phone Direct account number
on your check or money order.
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Are there any additional charges?
There is a $1.49 monthly service fee that applies to all accounts and
is charged on each monthly anniversary of activation. Net2Phone Direct's
low per minute rates are based on use of a Local Access Number. Calls
made using U.S. toll-free access numbers are billed an additional 3¢
per minute. Higher per minute rates apply when using international toll-free
access numbers. All calls made from a payphone will be charged a 90¢
payphone operator recovery fee. Surcharges may apply for calls made from
a cellular phone depending upon your cellular service plan.
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Can Net2Phone Direct be used for faxing?
Yes. Simply use your fax machine in the same manner as you use your calling
card with a telephone. Dial your access number, enter your full 10-digit
account number, followed by your 4-digit pin number. Enter the number
you are dialing and press the send or start button on your fax machine.
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Can I use my relative's
credit card to purchase Net2Phone Direct?
If you wish to use your relative's credit card, the credit card holder
must fax us a letter with his/her signature authorizing you to use the
credit card, along with a copy of a credit card statement showing the
card holder's name, address, and credit card number. The credit card holder
should also include your name and your Net2Phone Direct account number
in the authorization letter. Please fax the letter to our Customer Service
center at (212) 412-9038. Once we receive the authorization letter we
will verify the information and place the funds into your account.
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Can I use my credit card on multiple accounts?
No, we only allow one credit card per account.
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How do I contact Customer Service?
For customer service, rate inquiries, fees or general information, please
e-mail our Customer Service team or call 1-877-627-4663.
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Advanced
Features: No-PIN Dialing
How do I register a phone number for No-PIN
Dialing?
There are two ways to register a phone number for No-PIN dialing:
- From the Internet: You can add, change, and delete your No-PIN
settings in the No-PIN
Settings section of our online account center.
- From your phone: Dial your access number from the phone you
would like to register, enter your account number and PIN, then press
*2. The phone is now registered for No-PIN Dialing.
For more information, read the No-PIN Dialing FAQ.
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How do I remove a phone number from No-PIN
Dialing?
There are two ways to remove a phone number from No-PIN Dialing:
- From the Internet: You can delete, add, and change your No-PIN
settings in the No-PIN
Settings section of our online account center.
- From your phone: Dial your access number from the phone that
is already registered for No-PIN Dialing, then press *7. The phone is
no longer registered for No-PIN Dialing.
For more information, read the No-PIN Dialing FAQ.
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How do I determine the account number associated
with a phone number that I have registered for No-PIN Dialing?
Dial your access number from a phone that is registered for No-PIN Dialing,
then press *6. The Net2Phone Direct account number associated with the
phone number will be read to you.
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