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FAQs (Frequently Asked Questions)
 What
is Dialocal?
Dialocal offers international phone numbers from major cities
around the world to add to your existing phone service.
When you choose a Dialocal number in the city where your
family and friends live, they will be able to call you on
your Dialocal number for the price of a local call. This
way you'll save them from international calling rates.
Dialocal is a residential service and is not intended for
business use. Please note that Dialocal is only available
to residents of the U.S. and Canada.
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How much does it cost?
Each Dialocal international phone number is just $14.95
a month and includes unlimited incoming calls. (Canadian
customers will be billed in U.S. dollars.) There are no
hidden charges.
Your friends and family should check with their provider
to verify the cost of a call to your Dialocal phone number.
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How will I be billed?
The monthly fee will be charged to your credit or debit
card each month. We accept MasterCard®, Visa® and
American Express®. Canadian customers will be billed
in U.S. dollars.
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How do I receive calls?
When you sign up for Dialocal, you provide a U.S. or Canadian
phone number to which we will send your Dialocal calls.
Every time someone calls your Dialocal number, it will ring
the number you provided -- your home phone, cell phone or
office phone. Dialocal calls may be forwarded to only one
phone number at this time.
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How do I sign up?
To order your Dialocal phone number, please call 1-800-784-8093.
A credit card or debit card is required.
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How many people can I give my Dialocal
number to?
You can give your Dialocal number to as many people as you
want to call you.
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Can I change the local phone number
where my calls are sent?
If necessary, you may change the phone number where your
calls are sent. Just call Customer Service to change the
number.
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When will you have Dialocal numbers
in other areas?
We are working to add new international phone numbers in
many countries. Please see the areas coming soon and check
back periodically for updates.
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Does this replace any other phone
service I may have?
No. Dialocal is simply an alternate way to have loved ones
overseas call you for less. It is for incoming calls only.
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Does Dialocal require any equipment
or setup?
No. Dialocal is quick and easy to activate and does not
require manual setup or equipment. All you have to do is
call a sales representative to sign up.
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Are there any guarantees?
Yes, we offer a 30-day money back guarantee for the first
month to ensure you are completely satisfied with Dialocal.
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Does Dialocal offer outbound calling?
No. Dialocal is for incoming calls only. For international
calling, we offer two low-cost
calling cards.
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How can I contact Dialocal Customer
Service?
Customer service can be reached toll-free at 1-866-218-8093.
Customer Service hours are as follows:
Monday - Friday, 8 am to 10 pm (EST)
Saturday and Sunday, 8 am to 4 pm (EST)
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