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Call Forwarding
Receive your VoiceLine calls
-- wherever you are
Expecting a phone call but need to leave the house? Call
Forwarding allows you to answer all of your incoming VoiceLine
phone calls when you are on the go. With VoiceLine, you can
forward all of your calls or select calls to a phone number
of your choice -- even your cell phone -- or directly to VoiceMail.
There are three Call Forwarding options:
- All Calls -- Forwards ALL calls to VoiceMail
or to a specified telephone number. You also have the option
of hearing a short ring (splash tone) to notify you each
time a call is forwarded.
- No Answer -- Forwards calls only when
there is no answer in a pre-set number of rings. You can
modify the number of rings in the online account center.
- Busy Signal -- Forwards calls when callers
receive a busy signal when dialing your telephone number.
This includes calls that are rejected because you already
have two parties on the line through Call Waiting or 3-Way
Calling.
Here’s how it works:
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To activate call
forwarding:
- Choose the condition for which you would
like your calls forwarded.
- Pick up the phone handset and dial the appropriate
activation code. (Click
here to view a complete list of Call Forwarding
codes.)
- If you have previously entered a destination
phone number and wish to forward calls to the
same number, wait for the confirmation announcement
and then hang up the phone handset. Call Forwarding
is now enabled.
- If you would like to enter a different destination
phone number, dial the number immediately after
the activation code. After you hear the confirmation
announcement, you can hang up the phone handset.
Call Forwarding is now enabled.
Example: Dial *7217325558000 to activate
Call Forwarding for all calls and set 1-732-555-8000
as the destination phone number. When you no longer
want all calls forwarded, dial *73 to deactivate.
When you want all calls forwarded again to the same
number, dial *72.
Download
a complete list of VoiceLine service codes (PDF)
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To deactivate call
forwarding:
- Pick up the phone and listen for the dial
tone.
- Dial the deactivation code for the forwarding
condition you no longer want on. (Click
here to view a complete list of Call Forwarding
codes.)
If you would like to deactivate Call Forwarding
for all three conditions (All Calls, No Answer,
and Busy Signal), dial *91.
- When you hear the deactivation announcement,
Call Forwarding will be cancelled.
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IMPORTANT: Please follow these instructions
when entering Call Forwarding phone numbers:
• To forward calls to a phone number within the
U.S., please include a "1" in addition
to the area code and phone number. For example, to forward
calls to (201) 555-1234, enter 12015551234.
• To forward calls to a phone number outside
the U.S., please include 011, the country code, and
the city code. You do not need to include a "+"
before the phone number. For example, to forward calls to
33 (1) 49 52 52 70, enter 01133149525270.
Usage Notes:
- If you forward your calls to a number that is not
included in your calling plan, you will be charged for the
outgoing call. (If your calling plan includes charges for
inbound calls, those charges will also be assessed.)
- Once you choose to forward a call to a number, VoiceMail
will be deactivated. Forwarded Calls will not be transferred
to VoiceMail unless specified on the Call Forwarding settings
page of our online account center or unless you forward
to VoiceMail using the appropriate code. (Download
list of codes)
- Callers dialing your phone cannot detect that the call
is being forwarded.
- You can still make outgoing calls from your phone while
Call Forwarding All is active.
- When Call Forwarding All is active, you receive a stutter
tone prior to dial tone when you lift the receiver on the
forwarded phone.
- Dialing *08 activates a reminder ring on the forwarded
phone, which will then ring when incoming calls pass through.
You will not, however, be able to answer the call from the
forwarded phone.
- You can forward your phone to a local or non-local number.
However, you will be billed for all calls forwarded to a
non-local number, similar to dialing that number directly.
- Activating Call Forwarding All overrides any other enabled
Call Forwarding feature.
- Cancelling Call Forwarding All reinstates all other previously
enabled Call Forwarding features.
Manage the feature online
You can change your Call Forwarding settings in the Manage
Service Features section of our online account center. Click
here to login.
 Frequently
Asked Questions:
I
am going on vacation. Can I forward my VoiceLine calls to
a number in another country?
Yes. You can forward your calls to any number in the world.
You will, however, be billed in accordance with your calling
plan for the incoming call to your VoiceLine number as well
as for the outbound call to the forwarded number. Please be
sure to use the instructions above for entering phone numbers.
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What
will I be charged for my forwarded calls?
You will be billed in accordance with your calling plan for
the incoming call to your VoiceLine number as well as for
the outbound call to the forwarded number.
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