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Do Not Disturb
Enjoy peace and quiet without
phone interruptions
Do Not Disturb is perfect for those times when you don’t
want to be interrupted by a phone call. When the Do Not Disturb
feature is on, anyone who dials your phone number will hear
a message stating that you are currently not accepting calls.
If there are family members or friends whose calls you always
want to receive, you can create a four-digit Special Pass
Code and share it with them. The Special Pass Code allows
a caller to bypass Do Not Disturb and get in touch with you.
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Here's how it works:
- Pick up the phone handset and dial *98.
- Press 1 to enable Do Not Disturb.
- Once you hear the confirmation that Do Not
Disturb has been enabled, you may hang up the
phone handset.
Download
a complete list of VoiceLine service codes (PDF)
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To turn off Do Not
Disturb:
- When you are ready to accept calls, pick up
the phone handset and dial *98.
- Press 2 to turn off Do Not Disturb. When you
hear the confirmation you may hang up the phone
handset.
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To set up your Special
Pass Code:
- Pick up the phone handset and dial *98.
- Press 3 to access the Do Not Disturb options.
- Follow the instructions to set up and change
your code and to activate and deactivate
the feature.
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Usage Notes:
- If you have activated the Special Pass Code feature and
a caller enters the correct four-digit code while the Do
Not Disturb message is playing, the call is connected immediately
and rings on your phone.
- If you have created a Special Pass Code but have not activated
the feature, all callers will be prevented from reaching
you, even callers who know your Special Pass Code.
Manage the feature online
You can manage your Do Not Disturb settings in the Manage
Service Features section of our online account center. Click
here to login.
 Frequently
Asked Questions:
If
Do Not Disturb is on, what will a caller hear after dialing
my phone number?
When Do Not Disturb is on, incoming callers will hear this
message: "The party you are calling has declined to accept
this call." If your calling plan includes VoiceMail,
the caller will also hear "Please hold to leave a VoiceMail
message." After a pause, the caller will hear your outbound
VoiceMail message and will have the opportunity to leave you
a message.
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How
does Do Not Disturb work if Call Forwarding is also on?
Do Not Disturb will be applied before your Call Forwarding
settings. If Do Not Disturb is bypassed by someone with your
Special Pass Code, the call will be forwarded according to
the settings you have specified.
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How
does Do Not Disturb work if Call Blocking is also on?
Call Blocking (which includes Selective Call Acceptance and
Rejection, and Anonymous Call Rejection) will be applied before
Do Not Disturb. If the call is not blocked, then Do Not Disturb
will be applied. The caller will have the opportunity to use
a Special Pass Code to bypass Do Not Disturb.
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Will
Call Return work when Do Not Disturb is on?
Yes. You can initiate a Call Return request and will still
receive the Call Return notification call, even if Do Not Disturb
is on.
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