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Reach Me
When Call Forwarding isn't enough,
there's Reach Me
Expecting an important call, but not sure where you will
be to receive it? With Reach Me, you can direct incoming calls
to as many as 5 different phone numbers.
Calls can be directed to your Reach Me numbers all at once
or in any sequence you choose. The feature also gives you
two options for answering incoming calls: Automatic Call Acceptance
connects a call to the first Reach Me number that answers;
Positive Call Acceptance plays a prompt that gives you the
option to accept, decline, or send the call to VoiceMail.
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To setup Reach Me
from the online account center:
We recommend using the online account center
to enter your Reach Me settings. Login
using your VoiceLine phone number and 4-digit
PIN.
After you have logged in, click the Manage Service
Features link on the left side of the screen.
Then click the Reach Me link and follow these
instructions:
- To turn on Reach Me, select the "Call
Reach Me numbers all at once" or the "Call
Reach Me numbers in order" option.
- Check the box if you would like incoming calls
to go to your VoiceLine phone before any Reach
Me numbers.
- Select the number of rings before the next
Reach Me number is called. (This setting applies
to Reach Me "in order" attempts.)
- Enter up to five Reach Me phone numbers. You
may include a brief description for each number.
- Select the Automatic Call Acceptance or the
Positive Call Acceptance option.
- Check the box if you would like callers to
have the option to go directly to VoiceMail.
- Click the Save Settings button. Reach Me is
now active.
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To set up Reach
Me from your VoiceLine phone:
If you are unable to use the online account center,
you can still set up Reach Me from your VoiceLine
phone:
- Pick up the phone handset and dial *00.
- Press 3 to manage your list of Reach Me phone
numbers.
- After you have entered your Reach Me numbers,
press 1 to return to the main menu.
- At the main menu, press 4 to set your Reach
Me Options.
- After you have set your Reach Me options,
press 1 to return to the main menu.
- At the main menu, press 1 to turn on Reach
Me.
If you are away from your VoiceLine phone and
unable to use the online account center, you can
use Remote Feature
Management from any touch-tone phone to set
up and manage Reach Me.
Download
a complete list of VoiceLine service codes (PDF)
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To turn off Reach
Me:
From the online account center:
- Login and click the Manage Service Features
link on the left side if the screen.
- Click the Reach Me link and select the "Reach
Me is OFF" option.
- Click the Save Settings button.
From your VoiceLine phone:
- Pick up the phone handset and dial *00.
- Press 2 to turn off Reach Me.
From any touch-tone phone:
- Follow the instructions for using Remote
Feature Management.
- At the main menu, select the Reach Me option.
- Press 2 to turn off Reach Me.
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Usage Notes:
- Enter Reach Me phone numbers as you would dial
them from your phone. Include international access, country
and city codes if necessary.
For example, if you are in the U.S. (or are using
the U.S. dial plan) and want to add the New Jersey local
phone number (973) 555-8899 to your Reach Me list, enter
9735558899 (add a 1 to the front if this is a long distance
call).
If you are in the U.S. (or are using the U.S. dial plan)
and want to add the Milan, Italy, phone number 7700111 to
your Reach Me list, enter 01139027700111 (011 39 02 7700111).
If you are using the Italy dial plan, you would enter the
phone numbers in the examples above as follows: 0019735558899
(New Jersey) and 027700111 (Milan).
- To temporarily bypass a number in your Reach Me list,
check the Disable box (in the online account center) and
click the Save Settings button. Uncheck the box when you
are ready to accept Reach Me calls at that number.
- N11 numbers (911 and 411, for example) and operator phone
numbers (0 or 0+) cannot be used as Reach Me numbers.
- If you have included your VoiceLine phone number as a
Reach Me number, please note that features such as Call
Blocking, Unconditional Call Forwarding, and Do Not Disturb
will be applied if active.
Manage the feature online
You can manage your Reach Me settings in the Manage Service
Features section of our online account center. Click
here to login.
 Frequently
Asked Questions:
What is the difference
between Automatic Call Acceptance and Positive Call Acceptance?
With Automatic Call Acceptance, incoming calls are automatically
connected to the first Reach Me phone that answers. Positive
Call Acceptance offers you the ability to accept, decline,
or send a call to VoiceMail. If you have selected the option
to ask callers to record a name, the name will be played back
to you.
With both acceptance options, you can allow callers to leave
a VoiceMail message during the Reach Me process.
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If
I select Positive Call Acceptance, what will I hear when answering
a call?
When you answer the call, you will hear the following prompt:
"This is a Reach Me call from <caller's name or caller's
phone number>. Press 1 to accept this call. Press 2 to
decline this call. Press * to forward this call to VoiceMail."
If the caller has recorded a name, it will be played as part
of the prompt. If there is no caller name, the caller's phone
number will be played. If there is no caller name and the
phone number is not available, the prompt will begin, "This
is a Reach Me call from an unknown number."
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What happens if
I do not respond to the Positive Call Acceptance prompt or
if I decline the call?
You will hear a prompt confirming that the call has been declined,
and the call will be disconnected. If you have selected the
"all at once" option, Reach Me attempts to the other
Reach Me numbers will continue. If you have selected the "in
order" option, the call will be forwarded to next Reach
Me number.
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What
happens if the caller goes to VoiceMail or hangs up while
I am responding to the Positive Call Acceptance prompt?
After any currently playing prompt is completed, you will
hear, "I'm sorry. The person calling you is leaving a
VoiceMail message," or "I'm sorry. The person calling
you has ended the call."
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If Reach Me is on,
what will a caller hear after dialing my phone number?
The caller will hear the following greeting: "Please
wait while we try to reach your party." If you have chosen
the option to allow callers to leave a VoiceMail message,
this prompt will then be played: "You can press star
at any time to leave a VoiceMail message." If you have
chosen the option to allow callers to record a name, the caller
will then hear: "Please say your name and press the pound
key." While Reach Me attempts are in progress, the greeting
message will be repeated periodically to let the caller know
that the call is still connected.
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How will I be charged
for Reach Me calls?
A Reach Me call may have two different segments: (1) the inbound
segment when the call is connected to your VoiceLine phone
number; and (2) the outbound segment when the call is forwarded
to a Reach Me number and you are connected to the caller.
Depending on your calling plan, you may be charged for both
of these call segments. You would also be charged for any
surcharges associated with the call.
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