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Service Interruption Forwarding
Forward your calls in the event
of a power failure or service interruption
VoiceLine relies on your broadband Internet connection to
make and receive phone calls. In the event of a service interruption
(such as a power failure or the loss of your Internet connection)
or if your telephone adapter is not connected, VoiceLine can
automatically transfer your incoming calls.
By default, Service Interruption Forwarding sends calls to
VoiceMail, so callers will be able to leave you a message.
But you can transfer calls to your cellular phone, a neighbor's
house, or any other phone number.
Here’s how it works:
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To activate Service
Interruption Forwarding:
- Pick up the phone handset and dial *74.
- If you have previously entered a destination
phone number and wish to forward calls to the
same number, wait for the confirmation announcement
and then hang up the phone handset. Service
Interruption Forwarding is now enabled.
- If you would like to enter a different destination
phone number, dial the number immediately after
*74. After you hear the confirmation announcement,
you can hang up the phone handset. Service Interruption
Forwarding is now enabled.
Example: Dial *7417325558000 to activate
the feature and set 1-732-555-8000 as the destination
phone number.
- If you would like to set Service Interruption
Forwarding to VoiceMail, dial *74123.
Download
a complete list of VoiceLine service codes (PDF)
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To deactivate Service
Interruption Forwarding:
- Pick up the phone and listen for the dial
tone.
- Dial *75.
- When you hear the deactivation announcement,
Service Interruption Forwarding will be cancelled.
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IMPORTANT: Please follow these instructions
when entering Service Interruption Forwarding phone numbers:
• To forward calls to a phone number within the
U.S., please include a "1" in addition
to the area code and phone number. For example, to forward
calls to (201) 555-1234, enter 12015551234.
• To forward calls to a phone number outside
the U.S., please include 011, the country code, and
the city code. You do not need to include a "+"
before the phone number. For example, to forward calls to
33 (1) 49 52 52 70, enter 01133149525270.
Usage Notes:
- You can forward your phone to a local or non-local number.
However, you will be billed for all calls forwarded to a
non-local number, as if you had dialed the number directly.
Manage the feature online
You can change your Service Interruption Forwarding settings
in the Manage Service Features section of our online account
center. Click
here to login.
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