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VoiceMail

Let VoiceLine take a message for you

There will be times in your day when you are not available to take a call. VoiceLine VoiceMail will answer your calls during those times and take a message that you can retrieve anytime from any phone or your PC. You can also manage your VoiceMail settings in our online account center.

Here’s how it works:

To set up your mailbox:

  1. Pick up your handset and dial 123.
  2. A voice prompt will provide you with two options: Press 1 to check your VoiceMail and Press 2 to administer your mailbox.
  3. Press 2 to administer your mailbox.
  4. Follow the instructions to set up your mailbox.
 

To listen to your messages from your VoiceLine-connected phone:

  1. Pick up your handset and listen for the stutter dial tone that indicates you have a new VoiceMail message. If there is no tone, you do not have any new messages.
  2. After you hear the stutter dial tone, press 123.
  3. Press 1 to hear your VoiceMail messages.

Download a complete list of VoiceLine service codes (PDF)
 

To listen to your messages on your computer:

  1. Login to our online account center at www.net2phonevoiceline.com.
  2. Click on the Check Voicemail link on the left side of the page.
  3. Click on the Play link to download and play a message.

E-mail Notification: You can also receive an e-mail notification whenever a new VoiceMail message arrives. Login to the account center, then select the Enable E-Mail Notification option, enter your e-mail address, and click the Save Settings button.

VoiceMail Message as E-mail Attachment: Your VoiceMail message can be attached to the notification e-mail as an audio file (.WAV format). This feature is also enabled through the account center.

 

To listen to your messages when you are away from your VoiceLine-connected phone:

By dialing your VoiceLine phone number:

  1. Pick up the handset and dial your VoiceLine phone number.
    Allow the phone to ring until the VoiceMail greeting is played.
  2. During the VoiceMail greeting, press the "*" key.
  3. Enter your VoiceLine PIN when prompted.
  4. Follow the instructions to listen to your messages.

By dialing a VoiceMail access number:

  1. Pick up your handset and dial the VoiceLine VoiceMail access number (see list below).
  2. Enter your VoiceLine phone number and your VoiceLine PIN when prompted.
  3. Follow the instructions to listen to your messages.

Usage Notes:

  • The Call Forwarding feature allows you to determine when calls should be switched to VoiceMail. You can use VoiceMail for all calls, when your line is busy, or when you do not answer the phone after a preset number of rings.
  • Each VoiceMail message can be up to five minutes in length, and you have a total of 30 minutes available for all of the VoiceMail messages in your mailbox.
  • If your mailbox is full, a caller who is transferred to your VoiceMail will hear a message stating that your mailbox is full. In this case, the caller will be unable to leave a message.
  • When you are away from your VoiceLine phone or your computer, you can listen to VoiceMail messages by using these access numbers:

    VOICEMAIL ACCESS NUMBERS -- U.S.
    State
    Phone Number / City
    Alabama
    (205) 453-4040   Birmingham
    Arkansas
    (501) 588-4600   Little Rock
    California
    (510) 725-4040   Oakland
    (213) 233-3535   Los Angeles
    (415) 692-4040   San Francisco
    (619) 819-2828   San Diego
    (408) 914-2600   San Jose
    Colorado
    (303) 954-4900   Denver
    Connecticut
    (860) 331-8484   Hartford
    District of Columbia
    (202) 558-4600   Washington
    Florida
    (561) 910-4980   Boca Raton
    (954) 246-3777   Fort Lauderdale
    (305) 396-2345   Miami
    (786) 866-6464   Miami
    (407) 209-3131   Orlando
    Georgia
    (678) 608-0480   Atlanta
    Idaho
    (208) 932-4400   Idaho Falls
    Illinois
    (312) 924-0900   Chicago
    Indiana
    (317) 225-5555   Indianapolis
    Kentucky
    (502) 526-4400   Louisville
    Louisiana
    (504) 717-2800   New Orleans
    Maryland
    (443) 957-4600   Baltimore
    (301) 637-4646   Rockville
    Massachusetts
    (617) 275-5600   Boston
    (413) 306-4600   Springfield
    Michigan
    (313) 263-4100   Detroit
    Missouri
    (816) 256-8800   Kansas City
    (314) 732-4600   St. Louis
    Montana
    (406) 545-4400   Billings
    New Jersey
    (201) 716-2121   Jersey City
    (973) 854-2828   Newark
    New York
    (716) 200-1300   Buffalo
    (646) 432-4444   New York
    (845) 234-4400   Newburgh
    (914) 595-5500   Westchester Cty.
    Ohio
    (513) 373-4949   Cincinnati
    (216) 539-4600   Cleveland
    (614) 364-4600   Columbus
    Oregon
    (503) 608-4040   Beaverton
    Pennsylvania
    (215) 825-7575   Philadelphia
    (267) 765-0499   Philadelphia
    (412) 894-8080   Pittsburgh
    (814) 753-4200   State College
    Tennessee
    (901) 457-4400   Memphis
    Texas
    (972) 200-4100   Dallas
    (817) 380-4700   Ft. Worth
    (281) 816-4333   Houston
    (832) 495-4950   Houston
    Washington
    (425) 223-4900   Bellevue
    (206) 388-4920   Seattle
    VOICEMAIL ACCESS NUMBERS -- CANADA
    Province
    Phone Number / City
    Alberta
    (403) 770-6666   Calgary
    British Columbia
    (604) 484-4440   Vancouver
    Ontario
    (905) 481-2727   Hamilton
    (416) 628-8700   Toronto
    Quebec
    (514) 448-8484   Montreal

Manage the feature online
You can change your VoiceMail settings in the Manage Service Features section of our online account center. Click here to login.

 
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