Transfer Your Phone Number

If you are a U.S. resident and will be using VoiceLine in the U.S., you have the option of transferring your current phone number to VoiceLine. The number you transfer must be active with your current phone service provider.

The following types of numbers cannot be transferred to VoiceLine:

• Disconnected numbers
• Wireless or cellular numbers
• Beeper numbers
• Toll-free numbers (800 or 866)
• Pay-per-call numbers (900 or 976)

If you are a DSL subscriber, you will need to leave your phone number with your current phone service provider. (If you were to transfer the phone number associated with your DSL service, you would also lose your broadband Internet connection, which is required to use VoiceLine.)

How the phone number transfer process works

If you choose to transfer your phone number, you must authorize Net2Phone to complete the transfer process on your behalf when you sign up for VoiceLine. You do not need to notify your current phone service provider.

Once you have authorized the transfer, the process takes approximately 2-4 weeks to complete. We will notify you by e-mail with the date that your phone number transfer will take place. You will also receive an e-mail once your number has been transferred successfully to VoiceLine.

Please note that until your phone number is transferred, you must maintain alternative means to dial emergency (911) services if needed.

If you choose to transfer your phone number, please follow these guidelines:

• If you have placed a "freeze" order on your phone number to prevent it from being switched to another provider, you must contact your service provider to request that the "freeze" be removed.
  
  
• Once you place your VoiceLine order, please do not make any changes to your current phone service, such as purchasing calling features (Caller ID, for example), as this may delay the transfer. If you already have a pending change or disconnect order, you must cancel that order before transferring your number to VoiceLine.

Find out if your phone number can be transferred

When you sign up for VoiceLine, select the "Transfer my current phone number to VoiceLine" option. Enter the phone number you wish to transfer and the address where you currently receive phone service. This information is used to determine whether your number can be transferred.

Please note: Not every phone number can be transferred to VoiceLine. If your number is not eligible, you will have the option to choose a new, separate phone number.

Ready to sign up?
Choose the calling plan that’s right for you.

Want to learn more about VoiceLine?
Click here for a brief overview.