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2-Port Gateway FAQ
My
network supports DHCP, but my 2-Port Gateway cannot obtain correct
network settings.
Check the following:
- Make sure DHCP is enabled.
- Make sure the RJ-45 LAN cable is connected securely to
your 2-Port Gateway and LAN, hub, or router.
- Make sure that all network ports, routers, or hubs are
live.
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I set DHCP to ON, but my 2-Port
Gateway cannot obtain correct network settings
Check the following:
- Make sure your network supports DHCP.
- Make sure your RJ-45 LAN cable is securely connected to
both the 2-Port Gateway and to the LAN, hub, or router.
- Make sure that all network ports, routers, or hubs are
live.
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When I enter a static IP Address
into my 2-Port Gateway and restart the unit, the IP Address
I entered is not saved.
Check the following:
- Make sure DHCP is set to OFF.
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When I attempt to access the Web
Management Tool, I am prompted for a user name and password. But
when I enter them and press the OK button, the Password page
reappears.
Make sure both the user name and password are correct. (Note
that the user name and password are case sensitive.) The default
user name is admin. The default password is n2p.
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Is there a way for me to troubleshoot
the 2-Port Gateway by seeing the messages going back and forth
from the device?
Yes. Connect via RS-232 serial cable to the device and type
spy n2p 0.
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In the Web Configuration page,
I omitted the DNS Server field because it does not apply to
me, but now the Web Configuration will not let me save the
settings.
The DNS fields must not be left blank. If you do not
wish to enter DNS Servers, you must enter 0.0.0.0 in those
fields.
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Can I use Net2Phone VoiceLine
broadband phone service with my 2-Port Gateway?
No. VoiceLine will work only with certain telephone adapters
and devices. For more information, visit the VoiceLine
web site.
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I don't want to have to connect
my PC to the 2-Port Gateway LAN port whenever I make a change
to a setting. Can I configure the device from the WAN port?
Yes. Firmware version 1.2 contains a new feature allowing
you to press ***1 on the connected analog phone to
hear the IP address obtained from a DHCP server. Then, you
can connect the device from a PC on the same network. In a
browser window's address field, enter http://xxx.xxx.xxx.xxx
(where xxx.xxx.xxx.xxx is the 2-Port Gateway's IP address)
to access the Web Manager.
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I set up my WAN configuration
and rebooted my 2-Port Gateway, but I'm unable to connect
to the Internet.
If you do not have Internet connectivity, try the following:
- Verify that all cables are connected properly.
- Verify that all WAN settings are correct.
- Verify that your PC is getting an IP address from the
2-Port Gateway by:
- On your Windows task bar, click the Start menu button:
The Start menu displays.
- Click Run to access the Run window:
The Run window opens.
- Type COMMAND or CMD in the Open field and click the
OK button.
The DOS prompt window displays.
- From the DOS C:\> prompt, type: ipconfig and press
the Enter key.
The command window opens.
- The IP address displayed should be 192.168.100.xx.
- Try rebooting the DSL/cable modem to which the 2-Port
Gateway is connected to reset the IP address for the 2-Port
Gateway.
- Contact your network administrator or broadband service
provider.
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When I attempt to call into my
2-Port Gateway from another unit via *72, I get a busy signal.
Check the following:
- Make sure the account number you are calling from is
valid and has a correct PIN.
- Make sure the account you are calling from has sufficient
funds.
- Make sure you entered the correct number to be dialed.
- Make sure you entered *72 before the number.
- If the port you are calling is sharing an account number
with other ports, make sure that only the port you dialed
is set to Login in the Account Information table.
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